Terms & Conditions

These Terms & Conditions govern your use of the Naseej website and all purchases made through it. By accessing our website or making a purchase, you agree to be bound by these terms.

Naseej reserves the right to update these Terms at any time. Continued use of the website following any changes constitutes your acceptance of the updated terms.

We make every effort to accurately display product descriptions, images, colors, sizes, and specifications on our website.

However, please note that:

• Colors may appear slightly different depending on your screen settings
• Measurements may vary slightly due to the handcrafted nature of our products
• Product availability is subject to current stock levels

All prices displayed on our website are in Egyptian Pounds (EGP) and include applicable taxes unless otherwise stated.

Prices, promotions, discounts, and product availability may change without prior notice. We reserve the right to modify pricing at any time.

Once you place an order, you will receive an order confirmation via email. This confirmation does not constitute acceptance of your order.

Naseej reserves the right to cancel or refuse orders in the following circumstances:

• Pricing errors or technical issues
• Product unavailability
• Suspected fraudulent activity
• Incorrect or incomplete customer information

We accept various payment methods as displayed during checkout. All online orders are processed after successful payment authorization.

For Cash on Delivery orders, we may contact you to confirm your order details before processing and shipping.

Your payment information is processed securely and in compliance with industry standards.

Estimated delivery times provided on our website are for guidance purposes only and are not guaranteed.

Delivery times may vary due to:

• Courier operations and schedules
• Delivery destination and accessibility
• Weather conditions
• Public holidays
• Other unforeseen circumstances

Returns and exchanges are handled according to Naseej's Return & Exchange Policy. To be eligible for return or exchange, products must:

• Be unused and in their original condition
• Be unwashed and unaltered
• Include all original packaging and tags
• Be returned within the specified timeframe

To the fullest extent permitted by law, Naseej is not responsible for any indirect, incidental, or consequential damages resulting from the use of our website or the purchase of our products.

Our total liability in any circumstance will not exceed the amount you paid for the relevant order.

Your privacy is important to us. Any personal information collected through our website is handled in accordance with Naseej's Privacy Policy.

We use your information solely for:

• Processing and fulfilling your orders
• Providing customer support
• Improving your shopping experience
• Fulfilling legal obligations

We will never sell or share your personal information with third parties for marketing purposes without your consent.

All content on the Naseej website, including but not limited to product images, logos, graphics, text, branding, designs, and visual materials, is the exclusive property of Naseej.

No content may be copied, reproduced, modified, distributed, or used in any manner without prior written permission from Naseej.

These Terms & Conditions are governed by and construed in accordance with the laws of the Arab Republic of Egypt.

Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of Egypt.